There has been a village surgery in Hindon since the 1750s. The present building dates from the late 1980s and the current GPs (Dr Sally Hayes and Dr Patrick Craig-McFeely) took over the practice in 2002. We are a rural dispensing surgery providing care for around 2110 patients in Hindon and the surrounding villages.
This site contains information about the surgery, our services and what you can expect from us. We believe that well informed and resourceful patients who know how to get the best from their surgery are more confident about their medical care. If you feel we have left something out that would be useful for everyone to know please tell us and we can update the site.
The surgery is responsible for your medical care between 08.00 and 18.30 Monday to Friday. You can contact the surgery in person at reception, or by letter, fax, telephone or email. You can also book appointments and make prescription requests online by clicking the quick links above. Outside these hours, emergencies are covered by Medivo (the new name for Wiltshire Medical Services) who can be contacted by calling 111. (Calls to the surgery number will also be re-directed to the emergency care service outside of normal surgery hours).
Dr. Patrick Craig-McFeely
GMC No. 2582139
MA MB BS MRCGP DCH DRCOG DipTher FP Cert
Dr. Sally Hayes
GMC No. 3141713
MB BS MRCGP DRCOG FP Cert
Working with Resourceful Patients
We aim to provide you with care that is high quality, easily accessible and with continuity (seeing the same person). We are continually reviewing what we are doing to always give you the best possible care.
Quality is difficult to define but our patient surveys on this site show what you think of us and we have won a number of local and national awards for quality.
We offer same day access to a GP irrespective of the medical urgency with telephone and face to face consultations including the ‘never full’ surgery at 11.30 every morning and three evening surgeries for working patients and you can book appointments for months ahead. Our nursing hours are double the local average with longer appointments so urgent cases including minor injuries can be seen almost immediately. We also dispense medicines to most patients.
We have just three GPs with a female GP available every working day and do not employ locums. You can choose who to see but we like patients to see the same person the whole time during any episode of care. The GPs discuss the best way to help their patients on a daily basis and all work in similar ways in line with national best practice.
We aim to do as much as we can with just one visit to the surgery building and when ever possible will provide the care ourselves to save our patients long trips elsewhere.
The opinion of our patients and your help to maintain and improve the services we provide is important to us and we want to know about what you like just as much as what you feel could be improved.
For more details go to the Patient Opinion tab above.
There are a number of ways you can tell us what you think:
The CQC look at these patient opinions to help judge if the surgery is caring, safe, effective, responsive to your needs and well-led.
To leave a review please follow this links:
in person to any member of staff
by telephone, letter or email
by filling our periodic patient surveys
by involvement with our patient representative group
by filling in surveys on the NHS Choices and CQC websites