Your opinions are very important to us. We are your surgery and we want you to tell us how we are doing. Previous surveys have shown a very high level of satisfaction with the surgery and have led to improvements and investment in areas where it was felt we could do better (eg. the introduction of telephone surgeries and more information about our services).
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. Thank you to all patients who have filled one in on recent visits. Please click on the link below to see what you think of us so far!
Every quarter IPSOS MORI send about 250 patients a survey about the surgery. These surveys are important and we are grateful to those who fill them in. We have done very well in the most recent survey, and you can read it in full by clicking on the links below. Please also read Dr Craig-McFeely's commentary on the report.
We also have a Patient Reference Group, who we meet with annually to discuss plans for the future, and to get valuable feedback from our patients. If you would like to join this group, please ask at reception, and make sure we have your up-to-date email address. Our last meeting was held in February 2018, and the information from that meeting can be viewed below.
Surveys & NHS Choices
NHS Choices is a website that is under continuous development. It includes details of the surgery and you can use it to comment on the care we provide at the surgery. The Hindon entry is comprehensive and kept up to date.
Carer Support Wiltshire Gold Plus Award 2017
Outstanding rating from the CQC in October 2016
Carer Support Wiltshire Gold Award 2016
A recent (2016) patient survey rated us the best in the South of England
May 2016: Dr Patrick Craig-McFeely becomes a Fellow of the Royal College of GPs
Wiltshire Public Health Awards 2015: Primary Care Contribution to Public Health Award
Carer Support Wiltshire Gold Plus Award 2014
Carer Support Wiltshire Gold Award 2013
South West Cardiac and Stroke Network ‘Strike at Stroke’ Awards 2012, Runner-up.
Stroke Association commendation for primary prevention 2012
Dispensary Services Quality Service award.
Patient satisfaction levels well above national average.
Improvement Foundation Guy Rotherham Award for Excellence and continuous quality improvement.
Improvement Foundation / NHS Alliance Quality and Outcomes Award for Diabetes, winners in 2008.
Improvement Foundation / NHS Alliance Quality and Outcomes Award for Cardiovascular Disease, runners up in 2008.
Wiltshire Inaugural Health and Wellbeing Award for Smoke Cessation, 2009.